phwi Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who register an account, browse, or otherwise interact with the phwi platform at phwi.club. It covers personal data collected through our website, account registration process, payment transactions, customer support interactions, and any communications we send to you. This policy is written in accordance with applicable data protection standards in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173). By using the platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, you should not create an account or continue using the platform.

2. What Information We Collect

When you register and use phwi, we collect the following categories of personal data:

• Identity information – full name, date of birth, and a copy of a government-issued ID when identity verification is required
• Contact information – email address and mobile number provided during registration
• Financial information – details of payment methods used for deposits and withdrawals, transaction history, and account balances
• Device and usage data – IP address, browser type, device model, operating system, pages visited, and session duration
• Communications data – records of messages or queries you send through our support channels

We only collect information that is necessary to operate the platform, process your transactions, verify your identity, and fulfil our legal obligations under Philippine law.

3. How We Use Your Information

Your personal data is used exclusively for the following purposes on phwi:

• Creating and managing your player account
• Processing deposits, withdrawals, and voucher redemptions
• Verifying your identity and age in compliance with Philippine gaming regulations
• Detecting and preventing fraud, money laundering, and prohibited conduct
• Sending account-related notifications such as transaction confirmations and security alerts
• Responding to your support queries and resolving disputes
• Improving the platform experience based on aggregated, anonymised usage data
• Complying with legal obligations, regulatory requirements, and court orders applicable in the Philippines

We do not use your personal data for automated decision-making that produces significant legal effects without human review. We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.

4. When We Share Your Data

phwi does not share your personal data with third parties except in the following limited circumstances:

• Payment processors – to facilitate deposits and withdrawals through Philippine payment channels; these processors are bound by their own data protection obligations
• Identity verification providers – when you are required to complete Know Your Customer (KYC) verification, a third-party verification service may process your submitted documents
• Legal and regulatory authorities – where we are required by Philippine law, a court order, or a regulatory body to disclose your information
• Fraud prevention services – to protect the platform and its players from fraudulent activity

Any third party that receives your data on our behalf is contractually required to handle it securely and only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own unrelated purposes.

5. Data Storage and Security

Your personal data is stored on secure servers with access restricted to authorised personnel only. We apply industry-standard technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser and the phwi platform is protected using encrypted connections. While we take every reasonable precaution, no online system can guarantee absolute security, and you also play a role in protecting your account by keeping your login credentials private and not sharing them with anyone. If you suspect your account has been compromised, please contact us immediately through the FAQ page. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable Philippine law.

6. Cookies and Tracking

phwi uses cookies and similar browser storage technologies to keep your session active, remember your preferences, and understand how players navigate the platform. Essential cookies are necessary for the platform to function correctly and are always active when you use the site. Analytics cookies — used in aggregated, anonymised form — help us identify which pages and features are most useful so we can make improvements. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain platform functions. We do not use third-party advertising cookies or cross-site tracking technologies to build profiles for ad targeting. Our use of cookies is limited strictly to what is needed to operate and improve phwi for players in the Philippines.

7. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, registered players in the Philippines have the following rights regarding their personal data held by phwi:

• Right to be informed – to know what data we collect and how it is used, which this policy fulfils
• Right of access – to request a copy of the personal data we hold about you
• Right to rectification – to have inaccurate or incomplete information corrected
• Right to erasure – to request deletion of your data, subject to our legal retention obligations
• Right to object – to object to processing of your data where it is not strictly necessary for the service
• Right to data portability – to receive your data in a structured, commonly used format where technically feasible

To exercise any of these rights, visit the FAQ page to find the appropriate support channel. We will respond to verified requests within a reasonable timeframe in accordance with applicable law. Some requests may require us to verify your identity before we can act on them.

8. Minors and Account Eligibility

phwi does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly for adults who meet the legal eligibility requirements for gaming activity in the Philippines. If we become aware that a minor has submitted personal data to us, we will delete that information as promptly as possible and close the associated account. Parents or guardians who believe a minor has registered on the platform should contact us immediately through the help resources on the FAQ page. We take underage access seriously and apply age verification measures as part of our registration and KYC processes. If you are under 21, please do not use this platform or provide us with any personal information.

9. Updates to This Policy

phwi may update this Privacy Policy from time to time to reflect changes in the platform, applicable Philippine law, or our internal data handling practices. When we make material changes, the updated date at the top of this page will be revised accordingly. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. If you have questions about any aspect of this policy, the FAQ page is the best starting point. You can also review our Terms and Conditions for related obligations that apply to your account.